What we do and Why we do it
Combustion Solutions Limited was formed in order to offer a service to users of crematoria equipment, irrespective of the machines origins of manufacture.
Until we arrived every manufacturer looked after their own machines and could essentially charge what they considered was a going rate for the job. This unhealthy 'cartel' situation not only led to some indifferent service provision, but also protrayed the business as a specialist service only they, the manufacturers, could provide. Combustion Solutions Limited decided to change all that. And for the better.
Planned Preventative Maintenance Contracts
This type of contract ties the site in question to regular service visits at a frequency determined by discussion with the client and our representatives.
These visits usually take place at monthly, quarterly or half-yearly intervals. The pricing is based on the number of units on site, which in turn determines the number of days spent on site and usually this part of the service is a fixed price.
Spare parts used and minor repairs carried out during the service visit are charged separately and only with managment approval. Even so these can by their very unpredictable nature, become an unforeseen and sometimes unexpected and unwanted, expenditure, but something which our Partnership contract is designed to address.
Following each visit a Service Managers Report is submitted. This highlights any faults found, anything we feel needs to be kept under observation and any recommended works to be carried out and areas needing attention.